FAQ

General

What is templates divi?

The website Templates Divi offers one Wide and varied collection of complements y Premium themes specially designed for Divi, All available at prices significantly reduced compared to the prices established by official developers. Our goal is to provide you with the most advanced and functional resources for your Divi project, Without having to compromise your budget.

Besides, We provide you with the opportunity to ensure a Annual Complete Access Membership from less than 70€ per year, which allows you to access all our premium products, constant updates and exclusive resources. With this membership, You can Save thousands of euros compared to the individual purchase of each complement or topic. ¡Con Templates Divi, You will have everything you need to create impressive websites, keeping your costs under control!

Why is a subscription so affordable?

All plugins y WordPress themes available in Templates Divi They are licensed under the General Public License (GPL2), which gives you the total freedom of edit, modify and redistribute Products according to your needs. This open license allows you to use our resources in a flexible way, adapting them to your projects without any restriction.

Tu membership in Templates Divi Not only gives you access to all our products, but also contributes to maintenance y Acquisition of new products created by authors of third -party issues and accessories. This model of “crowdfunding” allows us to offer you premium resources at prices affordable, since the cost of the subscription is shared between the members, allowing us to continue expanding our collection and maintaining low prices.

It is important to keep in mind that we only offer Basic support. This means that our assistance is limited to common problems or general questions related to the installation and use of products. When opting for this model, We can keep the subscription costs at reduced and accessible prices for all.

We deeply value the work of the Original authors of the products we offer and, Therefore, If you need a Premium support more specialized or advanced technical assistance, We recommend that buy directly The product from its official source. This will give you access to the exclusive support of developers, who can help you with more complex and personalized issues.

Are themes and plugins original?

Yeah, in Templates Divi We get all of ours themes y complements directly from the Official developers, which guarantees access to Authentic resources, updated y insurance For your next project with Divi. When working directly with the creators of these products, We make sure you are always using the most recent and optimized versions, which gives you the best user experience and the greatest possible performance.

This not only means that you will have access to resources High quality, but we also offer you the tranquillity to know that the products are designed to be Compatible y insurance, protecting your website from any vulnerability. Con Templates Divi, You can trust that the products you get are completely reliable, Always up to date with the latest improvements and functionalities.

Do you offer support?

In Templates Divi, we offer Basic support, that is designed to help you with the Fundamental assistance installation related, Activation and initial use of our products. This support is designed to solve Common problems o Answer general questions, But it is important to keep in mind that its scope is limited.

If you need Premium support or more advanced assistance directly from Theme or complement developers, We recommend that you consider making a direct purchase of the product from its Official Source. This will give you access to the specialized support of the product creators, who can help you with more complex problems or customization requests.

Why don't we offer premium support?

The reason we do not provide premium support is that, Not assuming the cost of this additional service, We can keep our subscription prices affordable For all our members. This allows us to offer you products high quality at reduced prices, ensuring that you can make the most of the resources of Templates Divi without your investment being compromised.

Can I use these products for commercial purposes?

Yeah! Since all products are licensed under the GPL, You have the freedom to use these issues and plugins for commercial purposes. This includes the option to resell customers, offering versatility in its use.

Is the divi theme included?

To use the themes y complements available in Templates Divi, It is necessary to have a Valid Installation of the Divi theme. It is important to keep in mind that and theme divi It is not included in our subscription and must be acquired separately through Elegant Themes.

You can buy the Divi theme directly on its official site: www.elegantthemes.com.

Once you have the song divi installed, You can access and enjoy all the exclusive and premium resources we offer in Templates Divi, improving your experience and facilitating the creation of high performance websites.

Are licensed?

All themes y complements available in Templates Divi They do not require one license To work properly on your website.

And one her o plugin request one license At the time of installation or trying to activate it, can Ignore this message Without any problem. In most cases, This license application is related to the Automatic update of the complement or theme within the WordPress Administration Panel.

Although the license It is necessary for automatic updates, It is not mandatory for the normal operation of the products. Instead of depending on automatic update, can Download updates of your files directly from our website in Templates Divi. Every time a new version or important update of a product is published, You can access the latest versions of the files directly from your account and download them manually.

Can I cancel my subscription at any time?

¡Yeah! In Templates Divi, You have the freedom to Cancel your subscription at any time Without any long -term commitment. We do not have contracts or ties, which allows you to have total control over your subscription.

It is important to highlight that, Although there are no contracts, Your subscription It will be renewed automatically At the end of each billing cycle, unless you decide to cancel it before renewal. If at any time you decide to stop accessing our products, You just need to cancel your subscription and No additional charge will be made.

When canceling, You will continue to enjoy all the benefits of your membership until the end of the period already paid, And you can reactivate your subscription at any time if you decide to access our resources again.

Paid

What payment methods can be used?

You can pay your subscription in Templates Divi easily and safely through credit card o PayPal. Payments made with credit card are processed through Stripe, One of the world leaders in Digital transactions. Stripe guarantees a Rapid and safe processing of your payments, Always protecting your financial data with high safety standards.

Besides, If you prefer to use PayPal, We also offer that option for more comfort. Both methods ensure that your subscription is activated without problems and with total confidence in the payment process.

How to download an invoice

To Download the invoice of your order in Templates Divi, Just follow these steps:

  1. Access “My account” On our website.
  2. Go to the section of “Payments and invoices”.
  3. There you can see and descargar YOUR INVOICE EASIZING AND FASTILLY.

If you have any problem or need additional assistance with the download of your bill, Do not hesitate contact our support so that we can help you. soporte@templatesdivi.com

Do you offer reimbursements?

Absolutely! In Templates Divi, All our subscriptions include a Money return guarantee 5 days. If for any reason you are not satisfied with the service, And you have not downloaded any complement to our website, You can simply request a Full Refund within the first 5 days. We want you to have an experience 100% satisfactory, And if not, We will return the money without questions.

It is important to keep in mind that after 5 days, We cannot accept reimbursement requests, since it is considered that the trial period has ended.

 

What will appear in the bank extract?

The position for your subscription will be processed through Stripe o PayPal, and the transaction will appear in your statement as “Templates Divi” followed by you order number. This identifier will allow you to easily recognize the payment related to your subscription in Templates Divi.

If you have any questions or concern about the position, Do not hesitate to contact our support team, who will be happy to help you.

Your subscription

Do you offer reimbursements?

Absolutely. In Templates Divi, All our subscriptions include a Money return guarantee 5 days. If for any reason you are not satisfied with the service, You can request a Full Refund within the first 5 days with the only condition of not having downloaded any completeness of our website, as you understand being files protected by the authors of them, Any download entails payment to them. We want you to be completely satisfied with your experience, So if it's not what you expected, We will be happy to return your money.

It is important to keep in mind that after 5 days, Reimbursement requests will not be accepted, since it is considered that the trial period has ended.

To request a refund, simply Create a refund ticket Through our support system and we will assist you in the process. We will make sure that the process is as simple and quick as possible for you.

How do I cancel my subscription?

To Cancel your subscription in Templates Divi, Just follow these steps:

  1. Access “My account” On our website.
  2. Go to the Subscription tab.
  3. Click the button “Cancel”.

Once you have taken these steps, Your subscription will be canceled and No additional charge will be made. Be sure to do it before the renewal date to avoid unwanted charges. If you have any questions or need help during the process, Do not hesitate contact our support.

Can I update my subscription?

To update your annual A for life subscription, Go to My account and click on the subscription “Change” In the Subscription tab. Your rate will be prorated according to the remaining days of your current subscription.

Can I cancel my subscription at any time?

¡Yeah! In Templates Divi, You have the freedom to Cancel your subscription at any time. We are not subject to contracts, What gives you Total flexibility.

However, Keep in mind that your subscription It will be renewed automatically at the end of each billing cycle until you decide to cancel it. If you decide to cancel, You will not be charged with any additional charge In the following billing cycle, But you will continue to have access to the products until your current period ends.

You can cancel at any time from My account on our site, And if you need help, Our support is available to attend.

Can I use the themes and plugins on several places?

Yeah! Con Templates Divi, You can use all our themes y complements in unlimited websites. There are no restrictions regarding the number of projects or websites on which you want to use our resources, What gives you Total freedom To apply them in all your projects, either personal, commercial or for customers.

This flexibility allows you to take advantage of our products in various websites No concerns for additional limits or costs for each installation. So, You can maximize the value of your subscription and use our products in a way efficient and without restrictions.

Where can I find my licenses?

All themes y complements of Templates Divi They do not require one license To work properly on your website.

If any of the themes o complements request one license At the time of installation or activation, can Ignore this message Without any problem. In most cases, The license is requested for Automatic updates of the product. However, It is not necessary for the normal operation of the files.

Instead of depending on automatic update, can Download updates of products directly from our website. Every time there is a new important version or update of a product, You will have access to the latest versions to download and update your files manually.

Can I continue using the products when canceling the subscription?

Yeah! Al Cancel your subscription, You will keep the Rights of use of all themes y complements that you have downloaded from Templates Divi way undefined. This means that you can continue using these products on your websites without any problem.

However, It is important to keep in mind that, When canceling, You will no longer have access to future updates of those products. Security updates, improvements or new versions will only be available while your subscription is active. If in the future you want to access new updates, You will have the option of React your subscription.

Several

Are Templates Divi affiliated with developers?

Templates Divi It is not affiliated or backed by the developers of any of the products shown on this website. It is important to keep in mind that Divi It is intellectual property of Elegant Themes, y Templates Divi It is an independent entity, not associated with them in any way.

Our platform offers a wide selection of themes and accessories compatible with Divi, But we have no direct relationship with Elegant Themes or its official products.

How do I get in touch?

If you need assistance or have any questions, please, Create a new ticket On our support page. Our team will be happy to help you with any question or problem you can have.

You can access our support page and create a ticket.

We also give the option to consult our assistance chat, Surely let's solve your doubts with our artificial intelligence

Are all files on this site safe?

Yeah! The security of your website and your personal information is our priority. All themes y complements available in Templates Divi son original files obtained directly from developers. Besides, Each product goes through a rigorous process of Antivirus and malware analysis to make sure they are free of threats.

Our commitment is to offer you a Sure experience both for you and your customers By using our products on your website. You can trust that everything you download from our platform has been carefully verified to maintain your protected site.

DIVISH TEMPLATES TEM

Join templates divi and download without limits: Premium Templates, Layouts, Plugins, Headers, Footers and much more. !Get access to more than 1000 WordPress Divi Plugins. All plugins with a value of + of 6.000 €! What are you waiting for? ? Become a Web design professional saving thousands of hours of work and money.

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