Politic of privacy

Entry date: 25 December of 2024

Data protection is a especially high priority for templates divi the processing of personal data, Including its name, address, email or phone number, will always be in line with the General Data Protection Regulation (GDPR) and other data protection standards applicable to Divi templates.

When using our website, You automatically accept the following terms. If you do not agree with any of the claims of this document, Put on in contact with us Before using our website or any of its pages, folders and subdomains. We have the right to change our privacy policy without prior notice. Therefore, We advise all users to regularly consult this page and are aware of their latest version.

1. General Information

Through this data protection statement, We inform the general public of nature, the scope and purpose of the personal data we collect, We use and process. Besides, This data protection statement contains information on the rights of users of the website.

As responsible and responsible for the treatment, Templates Divi has implemented numerous technical and organizational measures to guarantee the complete protection of its data throughout the Templates Divi website and in all its subdomains. Since Internet -based data transmissions can have safety gaps, more than absolute protection is needed. Besides, Each interested party is free to transfer personal data through direct and indirect means, For example, email or telephone support.

2. Types of information we collect

We collect certain information about visitors and users of our websites. The type and scope of the information differ according to the reference source and the user status.

2.1. Information we get from the authors

We can collect the author's name, The name of the company, The IP address, Email address, The phone numbers, Photo identification, The URLs of social media accounts, Payment details (Billing information) and responses to surveys initiated for research purposes.

We use this information to provide support to authors or improve our services. For example, These data are necessary to pay commissions, Verify the identity of the authors, Provide advertising and marketing services, Contact them, provide support and bill them.

2.2. Information we get from buyers

We collect the name, The username, Email address, The phone numbers, Physical location and buyer's contact data. Besides, We can collect, Store and use information about a buyer devices that are used to visit and interact with our websites. Includes information about the browser, the reference source and the buyer's IP address. We can also have limited access to third -party billing data collected by buyer's payment systems (Billing country, Card holder name, PayPal email address), Transaction details, Support consultations, Web analysis data and data that buyers provide when completing forms on our websites.

We can use this information to respond to the requests or correspondence of buyers, Provide customer service, Manage the website, Improve products/services and send notices/technical updates, security alerts, Notifications of changes in policy and administrative messages. We can also use this data for statistical purposes, analytical and management and avoid fraud and breach of policies/terms, including threats and damage.

2.3. Information we get from the partners

We collect partners names, Business names, Website URL, phone numbers, Billing addresses, types of companies, Electronic emails, Identifications with Payment Information and Information. We use this information to work with partners, Confirm your identity, contact, pay, support and detect risks, fraud or other similar problems. Besides, We use this data to send technical notices, updates, security alerts, administrative messages and information about changes in our policies.

2.4. Information we get from the visitors of the website

We collect the type of device and browser, The network connection, The IP address, Cookies and other visitors web data. We can also collect personal information sent by visitors through any form available on our websites, that is to say, chat, ticket system, Subscription and contact forms.

2.5. Information we get from users through chat, telephone calls and other indirect media

We collect names, Electronic emails, information about the device and browser they use, the transcript of the chat and other personal information that they provide during the chat or the call. According to our Support policy y Terms of use, We can request additional details of users during our conversation to verify their identity or for technical support purposes.

3. Personal data collection means

• We collect personal information when visitors perform certain actions on our websites. Those actions include, among others, The registration, The purchase/order of items or services in our sites, Subscription to our Bulletin, Comments, participation in a contest, the completion of a survey or sending a communication application through any available medium.
• We automatically collect personal information while users sail through our third -party sites or sources that refer to our websites.
• We can ask users to provide login data to their website, Administration panel or accommodation account (server) If they request additional offers to our Service center Osocios. Services are template installation, Customization of websites, Image replacement, WordPress accessories installation, etc. Users can refuse to share the login data of their website or accommodation account. In this case, We can deny ourselves to provide the service.

 

4. Reception of third -party information

In addition to the data we get from visitors, We can collect, store and analyze the personal information of users from other sources.

• We receive financial details and transactions from payment suppliers to process transactions and complete the purchases of digital products.
• Third -party services such as Google, Facebook and Twitter can provide us with certain information about our visitors when they are linked/connected/logging on our website using their login on social networks or associated email. The amount of information can vary and can be controlled and modified by an external service provider or a user through privacy settings.
• We can obtain demographic data and fraud detection information from third -party sources and combine them with the information we have about visitors to confirm their identity. These can be identity verification services used for fraud warning purposes.

 

5. Cases for the use of personal data

5.1. Order processing

We need user personal information when we need to define their identity for precise orders processing on our website and all its subdomains, For example, When they buy items and services in our market.

5.2. Service provision

Other legitimate uses include, inter alia, The following cases.

• The provision of services represented on our website and all its subdomains;
• Verify the identity of users when they log in and create a personal account;
• Provision of general and technical support services;
• Share company news, sales, Special offers and updates of the website/services;
• Verify the actions of users on our websites to identify potentially fraudulent activities and guarantee compliance with the user's terms that apply to our websites;
• Respond to comments or consultations of users on our websites, When asking for comments or opinions through surveys;
• Legal/operational affairs management, including risk management related to content and fraud issues;
• The use of custom advertising and the visualization of personalized content based on users' preferences;
• Contact users for informational purposes;
• Improve the user interface, The product and quality of the service of our website.

 

5.3. Use of the information required by user consent

We can use user personal information when they give us their consent:

• Provide commercial information related to products and services that may be of interest;
• To modify/customize our offers and the website design using cookies, For example, The advertising that appears on our website can be adapted to provide users with a personalized experience.

Users can change their decision and ask us to eliminate their personal information at any time by sending a request to privacy@templatesdivi.com

5.4. Legal requests

If required, We can handle the user's personal information for the purposes required by law. For example, To grant the Courts of Justice, to the authorities responsible for enforcing the law, to government applications or any other occasion that may be related to judicial investigations.

6. Dissemination of personal information

The personal information of our users can be accessed by:

• Company employees who need it to perform their tasks and duties;
• Third parties that have a legitimate purpose to access the same.

We can share the personal information of a user with third parties in the following cases.

• The client gives his consent to the dissemination.
• We need to disseminate partial data for supporting and validation/activation of third -party software.
• The client requests a third -party service on our website, and subcontractors or service providers need data to make the offer. Subcontractors or service providers can access their personal information from their operational countries.
• It is necessary to protect our rights or comply with a judicial procedure, a court order or a legal process.

 

7. Personal information storage and protection

Templates Divi has its main facilities located in Spain. Besides, The company cooperates with the subcontracting of employees worldwide to provide users support in time and a high level of services. We can store your personal data on different local servers. To protect your information, We also work with subcontractors who can maintain data security compliance standards.

7.1. Storage time

User information is stored on our servers during the time necessary to provide our services and comply with legal obligations.

If users do not want us to store their personal information, They have the right to be eliminated, But in this case, We will have to deactivate your Divi template accounts.

All information about the eliminated accounts remains on our servers to use it for the benefit of our legitimate commercial interests: comply with the law, prevent fraud, dispute, Solve problems, Help with research, enforce the terms of the service or take other measures allowed by law. We handle the information we keep following this privacy policy.

7.2. Security measures

To keep user information safe, We apply specific measures to protect it against unauthorized or illegal use, accidental loss or destruction.

• We share and provide access to user information to the minimum necessary measure, subject to confidentiality restrictions when appropriate, And anonymously whenever possible.
• To store user information, We use safe servers.
• We verify the identity of all people requesting access to private information before giving them access.
• We use SSL certificates encryption to protect data transfer.

We are not responsible if users try to avoid privacy settings on our websites. If we provide users accessing certain parts of our website, These are responsible for keeping them safe. Users should not share access data with third parties.

For obvious reasons, We cannot control all users' actions on our websites, For example, In public comments, forum, etc. Therefore, We recommend customers to share their information in public areas with prudence, since we cannot guarantee that unauthorized parties do not see the data that users publish on the web.

When users choose to share their information through a third -party website, They must verify the privacy policy of that website to learn about their information management and protection practices.

8. Privacy Management

All personal information we collect about users is available in their accounts. Users have the right to make all the necessary editions and changes in this data.

Users can receive personal information in a structured and legible format, edit, Delete or restrict your processing. They can also oppose the processing of their data for a series of interests of the company, such as the elaboration of profiles for direct marketing and other cases in which we need their consent for data processing.

There are several situations in which these rights can be limited, And we can retain user information after withdrawing your consent. These are cases in which we can require personal data to comply with legal or contractual obligations. If users do not provide us with such data, We cannot complete the service. In all other cases, Providing the requested information can be optional.

If users have unresolved concerns, They have the right to file a complaint with the data protection authorities. If you believe that our company violates your privacy rights, Contact us in privacy@templatesdivi.com

9. Use of marketing of your personal information

If we have the consent of the users, We can send them marketing materials with information about products, services or discounts. If they decide not to receive such email notifications, They can easily opt for not participating using the subscription cancellation option or communicating with us in unsubscribe@templatesdivi.com

9.1. Web beacons

We use Web beacons. It is a means to track the use of the website sometimes, as promotions or newsletters. The data that we collect through web beacons allow us to track the number of users who opened our informative newsletters. Besides, Web beacons help us understand user behavior and improve user experience.

9.2. Google analysis

TemplatesDivi utiliza Google Analytics, A web analysis created by Google, Inc. Google Analytics software uses cookies to analyze user behavior. All data (that is to say, user activity in the templatesdivi.com domain and all its subdomains) They are collected by cookies and are stored in the data centers in the Google cloud, most of which are found in the USA. His.

In turn, Google uses this data to evaluate the behavior of users in general, Compile reports for site administrators and provide data to services related to website activity and Internet use. Google can transfer several data to third parties when required by law or when these third parties process the information on behalf of Google.

Google will not associate users with any other data that Google. If users do not want to provide Google the navigation data, They can block cookies through browser configuration. Users can find more information about Google disqualification, Privacy y Google Analytics.

10. Cookies files

A cookie is a small file that is placed on user devices when they visit any website. We use cookies to provide users access to all website functions, as well as to analyze, customize and improve user experience.

We activate all cookies by default to guarantee the proper functioning of our website, Advertising and analysis. All users can customize their cookies preferences and choose not to receive analytical and advertising cookies in accordance with the General Data Protection Regulation (GDPR) and other data privacy laws. Strictly necessary cookies are always enabled to guarantee the delivery of the requested services and resources.

In ours cookies policy Detailed information about each type of cookie we use is provided.

11. Third -party integrations of your public information

11.1 Testimonies

In addition to several backups, We show testimonies on our website. We publish testimonies only after receiving the consent of the users to specify their names. If users want to eliminate or modify their existing testimonies, You can contact us via email reviews@TemplatesDivi.com

11.2. Blog

Users can share their opinions in our official blogs. The information they add to our blog publications or comments added through disqus or an internal comment system can be read, compiled or used by visitors to our website. If users wish to eliminate part of their information from our blogs, They can contact us in marketing@TemplatesDivi.com

 

11.3. Social media platforms and widgets

All Divi template websites have integrated social media functions, For example, The button “I like” Facebook. These functions can collect user data, Like the IP address, or place a cookie on your browser to collect statistical information about your interactions with our websites. Social networks functions are lodged on both our website and on the servers of a specific social network.

In addition to these functions, We maintain profiles in the main networks, Like Facebook, Twitter, Pinterest, Instagram, LinkedIn, etc. Any information that users send in these networks in public areas, As comments, It can be easily read, collected or stored by all users of these networks. We cannot control the actions of other users of social networks or the actions of these platforms. According to their privacy policies, Only related social media platforms manage user activity and interaction with these functions.

11.4. Links to other websites

If users click on a link to a third -party site, They leave our site. Since we cannot control third -party activities, We do not assume any responsibility for the use of your personal information by these parties. Users must review the privacy policy of any other website you visit.

12. Data deletion

The information controller will process and store the information of the interested party only during the time needed to achieve the purpose of storage in accordance with Spanish legislation or other legislators in the laws or regulations to which the controller is subject.

If the storage purpose is not applicable or if it expires a storage time prescribed by Spanish legislation. or other competent legislator, Personal data are blocked or deleted.

Templates Divi reserves the right to block user accounts and delete related data if they did not log in and perform any action during 12 (sweet) months or more. It is related to customer accounts, authors and affiliates.

Users can create requests to delete their accounts and delete their personal information by sending an email to privacy@templatesdivi.com Application processing can take until 2 weeks until the data is deleted. Taking into account that we use several third -party services, including the services of informative newsletters by email and external ads services. The immediate rejection of a customer to receive notifications/ads can be impossible due to third -party services, browse cache and other technical reasons.

13. Children's online privacy

Minor children of 13 years should not use websites, Divi template products and services. No minor person from 13 (pass) years can provide personal information on our websites. We do not collect information from children under 13 years. Minor users of 13 years cannot use any of our websites, Buy products on the market, Comment blog posts or social media publications, nor provide personal information about themselves, Including its name, address, Telephone number and email. If we learn that users violated this term, We will immediately eliminate your accounts and all information. If you think we can have any information provided by your child, communicate with us privacy@templatesdivi.com

14. Changes in our Privacy Policy

As Data Controller and Processor, We reserve the right to change or modify this privacy policy at any time. We publish the changes in this privacy policy page and notify users by email if necessary.

Depending on the context of the personal information provided by users, Templates Divi can be a data processor and processor. Templates Divi is a personal information processor sent to services or collected through related services.

If users have any questions about this privacy policy, including compilation, The storage and processing of your information, or if they believe we violate their privacy rights, They can communicate with us in privacy@templatesdivi.com We respond to all requests, consultations or concerns within fifteen (15) days.

English translations of this policy are provided only for user comfort. To avoid ambiguous interpretations and inaccuracies in translation, Users must use the Spanish version as a source.

15. Legal references

• 6, bile. 1 del RGPD.
• INTERNET PRIVITY PROTECTION LAW (COPPA), 2013
• Personal Information Protection Law and Electronic Documents (Piped), 2021